BC77 Privacy Policy — How We Protect Your Information

1 Introduction & Scope

BC77 (referred to herein as "we", "us", or "the BC77 platform") is an international online Sports Betting platform operated for users in Bangladesh. This Privacy Policy Applies fully to users of the BC77 website (bc77.ws) and mobile app.

By accessing BC77 or creating an account, you agree to this Privacy Policy will be considered read and accepted. Protecting your data is not just a legal obligation for us — it is a core part of our business values.

2 What Information We Collect

The following information may be collected from you at various stages of using the BC77 platform:

2.1 Information Provided at Registration

• Full name, date of birth, and gender.
• Mobile number and email address.
• Residential address and district.
• Preferred payment method and mobile banking number.

2.2 Identity Verification (KYC) Information

• Copy of National ID (NID) or passport.
• Selfie or live photo (if required).
• Utility bill or bank statement for address verification.

2.3 Automatically Collected Information

• IP address and device type.
• Browser version and operating system.
• A log of your activity on the platform — pages visited and time spent.
• Betting history and transaction records.

3 Purpose of Data Use

BC77 uses your data only for specific, legitimate purposes — never beyond what is necessary. Our primary purposes are:

• Account Management: Verifying registration, login, and account security.
• Transaction Processing: Processing deposits and withdrawals.
• Customer Support: Issue resolution and customer support.
• Fraud Prevention: Detecting suspicious activity and preventing money laundering.
• Legal Compliance: Meeting the requirements of regulatory authorities.
• Service Improvement: Analyzing user behavior to improve and enhance the platform.
• Responsible Gaming: Monitoring for problem gambling risks and providing support where needed.
• Promotional Communications: Offers and updates are sent only with your consent.

4 Data Sharing & Third Parties

BC77 never sells your personal data. However, limited information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Relevant information is shared with mobile banking services such as bKash, Nagad, and Rocket solely for the purpose of processing payments.

4.2 Regulatory & Law Enforcement Authorities

Data may be disclosed in compliance with international gaming license requirements or in response to lawful requests from authorities. This is mandatory and outside our control.

4.3 Technology Service Providers

Cloud hosting, cybersecurity, and analytics providers may access limited data strictly under BC77's confidentiality agreements.

5 Cookies & Tracking Technologies

BC77's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

6 Data Security Measures

BC77 uses industry-leading technology to keep your data secure. Our security framework includes:

• 256-bit SSL Encryption: All data transmissions occur through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Encrypted Database: Stored data is protected with encryption.
• Regular Security Audits: Security testing conducted by independent third parties.
• Restricted Access Controls: Only authorized personnel have access to user data.
• Data Breach Response Plan: You will be notified within 72 hours in the event of any incident.

7 Your Rights

As a BC77 user, you have the following rights over your personal data:

8 Data Retention Period

BC77 does not retain your data beyond what is necessary. Retention periods are determined by the type of information:

• Account Information: For up to 5 years after account closure, or longer if required by law.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years, as required by regulatory guidelines.
• Customer Support Contact: 2 years after the issue is resolved.
• Log Files & Analytics: In anonymized form for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

9 Protection of Minors' Data

BC77 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

Age is verified at registration. If it is later found that a user is under 18, their account will be immediately suspended and all associated data will be deleted.

10 Privacy Policy Updates

BC77, when necessary, reserves the right to this Privacy Policy reserves the right to update. For significant changes:

• You will be notified via SMS to your registered mobile number at least 14 days before any changes take effect.
• An update notification will be shown when you access the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of BC77 after any changes constitutes acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@bc77.ws
• Support Hours: 7 days a week, 9:00 AM – 11:00 PM.
• Live Chat: Click the chat icon in the bottom-right corner of the platform.

We take all privacy-related requests seriously and aim to respond in writing within 30 days.